Refund Policy

Refund Policy

Effective date: 31 January 2026

This Refund Policy explains when refunds, cancellations, and credits may be available for service packages purchased from Freelance Founders for Business Systems (“FFBS”, “we”, “us”, “our”) through https://founders.bh/ (the “Website”).

This policy applies to all purchases of our professional services, including fixed-scope packages, retainers, subscriptions (if offered), and add-ons (collectively, the “Services”).

1) Important notes

Our Services are professional services (time, expertise, and/or digital deliverables). Because resources are scheduled and work often begins soon after purchase, refunds are limited as described below.

Non-waiver: This policy does not limit any rights you may have under applicable law. If a mandatory legal rule applies to your purchase, it will prevail over this policy.

2) Definitions

  • “Order” means a purchase made via our checkout, payment link, or invoice.
  • “Start date” means the earlier of (a) the scheduled kickoff/first session, or (b) when we begin performing work (including discovery, planning, setup, onboarding, or initial analysis).
  • “Deliverables” means the outputs described on the package page, invoice, or statement of work (e.g., documents, code, reports, workshops).

3) Cancellation before the start date

If you request cancellation before the Start date, we may approve a refund subject to the rules below:

  • Within 24 hours of purchase and before the Start date: refund may be approved, minus non-refundable payment processor fees (if applicable) and any bank charges we cannot recover.
  • After 24 hours but still before the Start date: refund may be approved minus (a) processor fees (if applicable) and (b) a reasonable administrative/booking fee of 30 BHD (or 10% of the Order total), whichever is lower.

If you purchased a time-slot-based service (e.g., a workshop, audit call, or consultation session), you may alternatively request to reschedule once, provided you notify us at least 24 hours before the scheduled time.

4) After the start date (work already started)

Once work has started, refunds are generally not available because time and resources have been committed.

However, if you cancel after the Start date, we may (at our discretion) provide one of the following:

  • Partial refund: calculated based on the work completed, time spent, and any non-recoverable costs.
  • Service credit: usable toward another FFBS package within sixty (60) days.
  • Scope adjustment: reduce remaining scope to fit your updated needs (where feasible).

Any partial refund or credit is subject to deductions for completed milestones, booked sessions, committed contractor time, and non-refundable processor/bank fees where applicable.

5) Delivery issues and “not as described” concerns

If you believe the Services or Deliverables are materially not as described in the package description, invoice, or statement of work, you must notify us in writing within ten (10) business days of delivery (or of the relevant milestone).

Our first remedy is typically to correct, re-perform, or reasonably adjust the Deliverables to meet the agreed scope.

If we cannot reasonably correct or re-perform within a reasonable timeframe, we may offer a partial refund or service credit, as appropriate to the situation.

6) Non-refundable items

The following are typically non-refundable (except where required by law):

  • Completed Services and delivered Deliverables.
  • Booked time that you miss (“no-shows”) or cancellations made after the reschedule/cancellation deadline.
  • Third-party costs and pass-through expenses already incurred on your behalf (e.g., domain registration, hosting, paid tools, transaction fees), unless otherwise stated in writing.
  • Custom work performed based on your specifications after you approved the scope or kickoff.

7) Subscriptions and renewals (if offered)

If we offer subscription plans, you may cancel future renewals at any time through your account (if available) or by emailing help@founders.bh. Cancellation stops future billing but does not automatically refund amounts already paid for the current billing period, unless required by law or explicitly stated at checkout.

8) Refund method and timing

Approved refunds are issued to the original payment method where possible. If that is not possible, we may request alternative payout details.

We aim to process approved refunds within ten (10) business days. Your bank or payment provider may take additional time to post the refund.

Processor fees, currency conversion fees, and intermediary bank charges may be non-refundable and may be deducted from the refunded amount where applicable.

9) Chargebacks and payment disputes

If you have a billing concern, please contact us first at help@founders.bh with your Order number so we can resolve it quickly.

If a chargeback or payment dispute is filed, we may pause ongoing work and access to Deliverables until the dispute is resolved.

10) How to request a refund

Email help@founders.bh with:

  • Order number / invoice number.
  • The package name purchased.
  • The reason for your request.
  • Any supporting details (e.g., screenshots, timeline, key communications).

We may request additional information to verify the request and prevent fraud.

11) Contact

For refund questions, contact: help@founders.bh.